Refund policy

Return and Refund Policy

Effective date: September 10, 2026

1. Handmade products and return eligibility

Our products are handmade. Because of their handmade nature and the time and materials used to create them, we do not accept change-of-mind returns or exchanges unless we expressly approve an exception as a courtesy. Any courtesy approval is discretionary, does not create an ongoing entitlement, and must be obtained before an item is sent.

This rule does not limit remedies required by applicable law for an item that arrives damaged, defective, materially different from its description, or incorrect. Contact support@usamarketco.com promptly and include the order number, item, explanation, and photographs. Proof of purchase is required.

2. Return authorization and address

Do not send returns to a manufacturer, registered agent, company mailing address, or address shown on a shipping label. The return address is supplied by support after authorization. The business address at 30 N Gould St, Sheridan, Wyoming is not a return facility.

Unauthorized or misdirected returns may be delayed or refused where permitted by law.

3. Return shipping

For a verified damaged, defective, materially misdescribed, or incorrect item, we will provide a prepaid return label or reimburse reasonable standard return postage.

For any courtesy return that we expressly approve, the customer is responsible for return postage and any loss in return transit. We recommend tracked shipping. Original expedited-shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.

4. Non-returnable items

Unless applicable law requires otherwise, we do not accept returns of handmade products for change of mind. We also do not accept used, worn, washed, altered, abused, incomplete, personalized, custom-made, or final-sale products, products damaged after delivery, or gift cards.

5. Damage, defect, or wrong item

Inspect the order promptly after delivery. Contact support@usamarketco.com within 7 calendar days with photographs of the product, packaging, and shipping label. We will evaluate the claim and, where validated, provide repair, replacement, refund, or another remedy required by law. This reporting request does not eliminate rights that cannot legally be waived.

6. Refund processing

We inspect returns after receipt. If approved, the refund is issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post it. If more than 15 business days have passed after our approval, contact support@usamarketco.com.

7. Exchanges

We do not process direct exchanges. If we approve a courtesy return, the customer may place a separate new order.

8. Cancellations and address changes

Contact support@usamarketco.com immediately. We cannot guarantee changes after handmade production or fulfillment has begun. If cancellation is still possible, we will cancel and refund the order. If it has shipped, the return rules apply.

9. Optional extras

If an order is canceled in full before fulfillment, optional support and shipping-protection charges associated with it will also be refunded. If shipping protection is canceled before shipment, its price will be refunded. Once the covered shipment has begun, any refund is governed by the Shipping Protection Terms and applicable law.