Shipping policy

Shipping Policy

Effective date: September 10, 2026

1. Where we ship
We ship only within the United States, including all 50 states, U.S. territories, APO/FPO addresses, and PO boxes where carrier service is available. We do not ship internationally. Customers must provide a complete, accurate, carrier-accessible address.

2. Handmade production and preparation
Products are handmade and require a few business days for production and preparation before carrier pickup. The shipping or delivery estimate displayed on the applicable product page or at checkout is the estimate that applies to that order. Published estimates exclude delays caused by address problems, severe weather, carrier disruptions, or circumstances outside our reasonable control. Any material delay will be communicated before the applicable legal deadline.

3. Transit estimates and carriers
We select an available common U.S. carrier based on the product and destination. Tracking identifies the carrier after shipment. Estimated transit is shown on the applicable product page or at checkout. Delivery dates are estimates unless expressly guaranteed.

If we cannot ship within the time promised, or within the period required by law where no time was stated, we will send a delay notice and offer any legally required option to consent to the delay or cancel for a prompt refund.

4. Shipping charges
Standard shipping is free throughout the supported U.S. destinations listed above. Any optional upgraded shipping charge is displayed before order submission. We do not charge undisclosed shipping or handling fees.

5. Tracking and delivery
When available, tracking is emailed after carrier acceptance and may take time to update. A carrier's delivered scan is not automatically final proof against a properly supported claim. Contact support@usamarketco.com promptly if a parcel cannot be located.

6. Lost, delayed, or damaged packages
Review tracking and verify the delivery address. If the order has not arrived by its latest displayed estimate or tracking has stopped updating for 7 days, contact support@usamarketco.com. Keep packaging and photograph visible damage. We will investigate with the carrier and provide remedies required by the order terms and applicable law. Optional Shipping Protection does not reduce any non-waivable rights or our responsibility for an order we fail to deliver.

7. Address errors and returned parcels
Contact us immediately about an address error. We cannot guarantee interception after fulfillment. If a parcel is returned because of an incorrect or undeliverable address, we will contact the customer about reshipment or refund; reasonable new shipping costs may apply where permitted and disclosed.

8. Contact
USA Market Co. is owned and operated by GC Holdings Group LLC. Email support@usamarketco.com with shipping questions. The company mailing address is not a return address. An authorized return address is supplied only by support.